New CBT Cards Available for Eligible Commuters From 18 March 2024

With the extension of the existing adult card-based ticketing (CBT) system until at least 2030, CBT cards will be made available to (i) adult commuters who converted to SimplyGo or purchased a SimplyGo EZ-Link or NETS Prepaid Card between 9 and 22 January 2024, as well as (ii) concession cardholders who were issued or converted their cards to SimplyGo on or before 22 January 2024.

Adult SimplyGo EZ-Link Cards

2        From 18 March to 30 June 2024, adult commuters who had converted to SimplyGo between 9 and 22 January 2024 and who wish to obtain a new CBT card for use can do so at any of the 44 SimplyGo Ticket Offices ^[1] island wide.

3        Commuters can check if they are eligible to collect a new CBT card by entering their 16-digit SimplyGo EZ-Link card identification number (CAN ID) found at the back of the card through the following avenues:

4        Card collection for eligible commuters will be scheduled based on the last digit of their SimplyGo EZ-Link card identification number (Refer to Annex A for full collection schedule). This is to ensure a more organised collection process with shorter waiting times. There is sufficient stock of CBT EZ-Link cards and eligible commuters are encouraged to adhere to their allotted collection dates. Commuters who are unable to collect their cards on the allocated dates can visit the Ticket Office at a time of their convenience from 29 April onwards. Commuters must bring their current SimplyGo card for verification during card collection.

5        To facilitate card collection, the operating hours of all 44 SimplyGo Ticket Offices will be extended from 18 March to 26 May 2024 (Refer to Annex B for the operating hours of the Ticket Offices). Service ambassadors will also be deployed at all Ticket Offices to assist commuters.

6        We appeal to commuters to follow their allocated timeslot for card collection. We also seek commuters’ understanding that there may be longer queues and wait times during the morning and evening peak hours of 8am to 9.30am and 5pm to 7pm. During peak hours, Ticket Offices will focus on issuing new cards, in order to expedite the process for those who are collecting new CBT EZ-Link cards. Commuters who need assistance on other services such as card top-ups will be assisted by service ambassadors to do so at ticketing machines. Where possible, commuters may wish to consider visiting the Ticket Office during off-peak hours for a shorter wait time.

7        Commuters who have collected their new CBT EZ-Link card can continue to keep and use their existing SimplyGo EZ-Link card.

SimplyGo Concession Cards

8        All Senior Citizen, Workfare Transport and Person with Disabilities Concession cardholders, as well as Adult Monthly Travel cardholders who were issued or converted their cards to SimplyGo on or before 22 January 2024 will receive a replacement CBT card between 1 April and 31 May 2024. As concession cardholders have addresses registered with TransitLink, we will mail a replacement card to them. This will make it easier for concession cardholders such as seniors and persons with disabilities to obtain a new card. They can choose to either continue using their existing SimplyGo card or switch to the new CBT card.

9        To ensure that each eligible concession cardholder has only one valid concession card, they will need to activate their new CBT concession card at any Ticket Office should they wish to use it. Similar to the process for activating any new concession card, they are required to bring along their NRIC, existing and new concession cards. The Customer Service Officers at the Ticket Offices will also assist with the transfer of any remaining value to their new concession cards.

NETS Prepaid Cards

10        Those who have purchased a NETS Prepaid Card between 9 and 22 January 2024 can also visit any Ticket Office from 1 April to 30 June 2024 to collect a free NETS FlashPay card. Cardholders can similarly check their eligibility for a free NETS FlashPay Card at the SimplyGo website or the NETS Customer Service Hotline at 6274 1212.

11        Commuters can continue to keep and use their existing NETS Prepaid Card even after collecting their new NETS FlashPay Card. They will also have the option to request a refund on the remaining balance in the NETS Prepaid Card via the NETS App.

^[1] List of SimplyGo Ticket Offices island-wide: https://www.transitlink.com.sg/simplygo-ticket-offices/

Annex A – Collection of CBT Cards

Annex B – SimplyGo Ticket Offices Operating Hours

Issued by LTA